Terms & Conditions

Welcome to Cakebites.in. These Terms & Conditions govern your use of our website and the purchase of products and services offered through Cakebites.in.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Cakebites

Cakebites is a bakery business providing freshly prepared bakery products, cakes, breads, cookies, khari and other food products through Cakebites.in.

Owner: Sumit Patil

Throughout these Terms & Conditions, the words "Cakebites", "we", "us" and "our" refer to Cakebites and its owner, employees, representatives and authorized service providers.

The words "you", "your" and "customer" refer to any person who accesses our website or purchases our products.

2. Eligibility

You must be at least 18 years old to place an order through our website, or you must place an order with the involvement and consent of your parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and complete.

3. Products

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

Product appearance may slightly differ from photographs shown on the website.
Cake decorations, colours and designs may vary depending on ingredient availability and preparation.
Product availability may change without prior notice.
The weight, size and appearance of handmade bakery products may have minor variations.
Ingredients and product specifications may be updated from time to time.

4. Product Ingredients and Allergies

Our products may contain or come into contact with ingredients such as milk, wheat, nuts, eggs, soy and other allergens.

Customers with food allergies or specific dietary requirements should contact Cakebites before placing an order.

Cakebites cannot guarantee that products prepared in our facility are completely free from allergens unless specifically stated.

5. Orders

When you place an order through Cakebites.in, you agree to provide accurate information, including:

Customer name
Contact number
Delivery address
Product details
Delivery date and time, where applicable
Any special instructions

An order is considered confirmed only after Cakebites accepts the order.

We reserve the right to cancel or decline an order in circumstances including product unavailability, incorrect pricing, inaccurate customer information, delivery limitations or other operational reasons.

6. Custom Cakes and Special Orders

For customised cakes or special orders, customers must provide complete and accurate requirements.

Custom orders may include specifications relating to:

Cake flavour
Size and weight
Design
Message on cake
Theme
Decoration
Delivery date and time

Once a customised order has been confirmed and preparation has started, cancellation or modification may not be possible.

Customers are responsible for checking the spelling of names, messages and other details provided for customised products.

7. Pricing

All product prices displayed on Cakebites.in are subject to change without prior notice.

The applicable price will be the price displayed at the time the order is confirmed.

Additional charges, including applicable delivery charges, may apply depending on the delivery location and order requirements.

8. Payments

Customers may use the payment methods made available on the website.

The order may not be processed until the required payment has been successfully received or the applicable payment method has been approved.

Cakebites is not responsible for payment failures caused by banks, payment gateways, internet connectivity or third-party payment providers.

9. Cancellation

Cancellation requests must be made as soon as possible after placing an order.

For customised, pre-booked or already-prepared products, cancellation may not be permitted.

Cakebites reserves the right to determine whether an order can be cancelled based on its preparation status.

10. Refunds and Replacements

If a product is received in a damaged, incorrect or substantially defective condition, the customer should contact Cakebites as soon as possible after delivery.

Where appropriate, Cakebites may provide:

Replacement of the product;
Refund of the applicable amount; or
Another suitable resolution.

Photographs or other information regarding the issue may be requested to verify the complaint.

Refund processing time may depend on the payment method and payment service provider.

11. Delivery

Cakebites currently provides delivery services to selected locations and delivery areas as specified on the website or communicated by our team.

Delivery times provided at the time of ordering are estimates and may be affected by:

Traffic conditions
Weather
Festivals or high-demand periods
Incorrect or incomplete address
Customer unavailability
Delivery partner delays
Other circumstances beyond our reasonable control

Customers must ensure that someone is available to receive the order at the provided delivery address.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Cakebites will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if a delivery attempt fails because the customer is unavailable or the provided address is incorrect.

13. Food Safety

Customers should consume bakery products according to the storage and consumption instructions provided with the product.

Products should be stored appropriately after delivery.

Cakebites is not responsible for deterioration caused by improper storage, handling or consumption after delivery.

14. Website Usage

Customers agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce or distribute website content without permission.
Upload harmful or malicious content.
Interfere with the operation or security of the website.
Use automated systems to collect or scrape website content without authorization.

Cakebites reserves the right to restrict or terminate access to the website where misuse is identified.

15. Intellectual Property

All content available on Cakebites.in, including but not limited to:

Logo
Brand name
Product photographs
Product descriptions
Website design
Graphics
Text
Images
Other original content

belongs to Cakebites or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

16. Third-Party Services

Cakebites may use third-party services such as payment gateways, delivery partners, analytics services, hosting providers and communication services.

Cakebites is not responsible for the independent policies, availability or performance of third-party services.

Customers may be subject to the terms and policies of such third parties when using their services.

17. Website Availability

We make reasonable efforts to keep Cakebites.in available and operational.

However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, server problems, network failures or circumstances beyond our control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Cakebites shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Our liability, where applicable, shall generally be limited to the value of the relevant order.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

19. Force Majeure

Cakebites shall not be responsible for failure or delay in fulfilling an order where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, emergencies or other unforeseen events.

20. Changes to Terms

Cakebites reserves the right to modify, update or replace these Terms & Conditions at any time.

Updated terms will be published on Cakebites.in and will become effective from the date of publication unless otherwise specified.

Customers are encouraged to review these Terms & Conditions periodically.

21. Privacy

Information provided by customers is handled in accordance with our Privacy Policy.

We may collect information such as name, phone number, email address, delivery address and order details when required to process orders and provide our services.

We may use customer information for order processing, delivery, customer support, service improvement and other purposes permitted by applicable law.

22. Customer Support and Complaints

Customers may contact Cakebites regarding orders, products, delivery issues, refunds or other concerns.

Complaints should be raised as soon as reasonably possible after receiving the order so that we can investigate and provide an appropriate resolution.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with Cakebites.in or its services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

24. Contact Information

Cakebites.in